Responsible Gambling Policy

At 15 Dragon Pearls: Hold and Win, we are committed to providing an environment where our users can enjoy our services safely and responsibly. Gambling should always be a form of entertainment, not a way to generate income. We recognize that for a small percentage of people, gambling can become a problem, and we are dedicated to helping those who need support.

Access to 15dragonpearls.org is strictly prohibited for anyone under the age of 18. We perform age verification checks to ensure that all players meet the legal age requirement in their jurisdiction. We reserve the right to request proof of age from any user and suspend accounts until satisfactory documentation is provided.

We provide a range of tools to help you manage your activity on our platform:

Deposit and Loss Limits

You can set daily, weekly, or monthly limits on the amount you deposit or the amount you are willing to lose. These limits help you stay within your budget.

Session and Time Limits

You can set a maximum time for your gaming sessions. Once the time limit is reached, you will be notified or logged out, helping you manage your time effectively.

Time-Out and Self-Exclusion

If you feel you need a break, you can use our Time-Out feature for a short period (e.g., 24 hours to 6 weeks). For a more permanent solution, we offer Self-Exclusion, which blocks access to your account for a minimum of six months.

It is important to be aware of the signs that gambling may be becoming an issue. Warning signs include:

• Spending more money or time on gambling than you can afford.
• Finding it hard to manage or stop gambling.
• Having arguments with family or friends about money or gambling.
• Losing interest in usual activities or hobbies.
• Gambling to escape from stress, depression, or other problems.

• Only gamble with money you can afford to lose.
• Never "chase" your losses.
• Keep track of the time and amount of money you spend.
• Do not gamble when you are stressed, depressed, or under the influence of alcohol.

If you believe that you or someone you know may have a gambling problem, we strongly encourage you to seek help from professional organizations. There are many free, confidential services available in Australia that offer counseling and support for those affected by gambling.

We recommend that parents use filtering software to prevent minors from accessing gambling websites. If you share your device with children, always ensure that your login credentials are kept secure and that you log out of your account after every session.

Our team members receive training on how to recognize signs of problem gambling and how to interact with users who may be experiencing difficulties. We are constantly reviewing our procedures to ensure we provide a safe environment for all our users.

If you wish to set limits or discuss your gambling habits, please contact our dedicated support team: Email: [email protected]